At YEEFR, we want you to be happy with your purchase. If your order arrives damaged, incorrect, or does not meet your expectations, please contact us so we can help.
Returns
Eligible items may be returned within 7 days of delivery. To qualify for a return, the item must:
- Be unused and in its original condition
- Include the original packaging and accessories
- Be safely packaged to help prevent damage during return shipping
- Include proof of purchase or the original order information
Items that show signs of use, damage caused after delivery, or missing original packaging may not be eligible for a return.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used or altered
- Items damaged through improper care or handling
- Items returned without original packaging
- Gift cards or promotional items, where applicable
Because many of our products are handcrafted, small variations in color, texture, shape, and finish are natural characteristics of the item and are not considered defects.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
- Any additional details that may help us review the situation
If the issue is confirmed, we may offer a replacement, exchange, store credit, or refund, depending on availability and the circumstances.
Exchanges
We may accept exchanges for eligible items requested within 7 days of delivery. Exchanges are subject to product availability. If the requested item is unavailable, we may offer an alternative solution.
Only items returned in unused, original condition with complete packaging can be considered for exchange.
Return Shipping
Unless an item arrives damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer. Original shipping charges may not be refundable.
For damaged, defective, or incorrect orders, please contact us before sending anything back. We will provide further instructions after reviewing your request.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider. Please note that it may take additional time for the refund to appear in your account.
How to Request a Return or Exchange
To start a return or exchange request, please email us.
Please include your order number, the item you wish to return or exchange, and the reason for your request. Do not send items back before receiving return instructions from our team.